Privacy Policy
Last Updated: February 2026
Smart Support LLC, dba "Octomaids," is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information: Personal Information:- Name
- Email address
- Phone number
- Home or business address
- Payment information (credit card, debit card, ACH)
- Cleaning preferences and special instructions
- Appointment history and scheduling details
- Communication records with our team
- IP address and browser type
- Device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:- Schedule and provide cleaning services
- Process payments and send receipts
- Communicate appointment reminders and updates
- Respond to your questions and requests
- Send promotional offers and newsletters (with your consent)
- Improve our website and services
- Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:- Service Providers: Independent cleaning contractors who perform services at your location
- Payment Processors: To securely process your payments
- Business Tools: Email, scheduling, and CRM platforms that help us operate
- Legal Authorities: When required by law or to protect our rights
4. Data Security
We implement reasonable security measures to protect your personal information, including:- Secure SSL encryption on our website
- Secure payment processing through trusted providers
- Limited access to personal data on a need-to-know basis
- Regular review of our security practices
5. Cookies & Tracking
Our website uses cookies and similar technologies to:- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
- Deliver relevant advertisements
6. Your Rights & Choices
You have the right to:- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing emails and SMS messages at any time
7. Email & SMS Communications
Marketing Communications:- You may opt out of promotional emails by clicking "Unsubscribe" in any email
- You may opt out of SMS messages by replying STOP to any text
- We may still send essential service-related messages (appointment confirmations, payment receipts) even after you opt out of marketing
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):- Right to know what personal information is collected
- Right to request deletion of personal information
- Right to opt out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights