By booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Service Agreement

By scheduling cleaning services with Smart Support LLC, dba "Octomaids," you agree to these Terms of Service. Our service providers require uninterrupted access to all areas being cleaned to perform their work safely and efficiently.

2. Preparation for Service

To ensure efficient service, please:

• Pick up toys, clothing, and personal items before your appointment
• Secure children and pets in a separate area during cleaning
• Move items weighing more than 25 lbs if you want areas behind them cleaned
• Clean up any pet waste before arrival
• Notify us of any infectious diseases in the household at least 24 hours in advance

Note: If distractions significantly affect our providers' ability to complete work in a timely manner, additional charges may apply. White woodwork and heavily soiled areas may require additional time beyond the initial estimate.

3. Pricing & Payment

• Estimates: We provide an estimate before service begins. If actual cleaning time differs significantly, price adjustments may be necessary.
• Payment Due: All payments are due at the time of booking to secure your appointment. Payments are processed on the day of service.
• Pre-Authorization: We may process a $1.00 pre-authorization charge, which will be deducted from your total invoice.
• Accepted Methods: Credit card, debit card, ACH, and PayPal
• Commercial Accounts: Invoiced monthly. Unpaid invoices may be referred to collections after 45 days.

We reserve the right to request advance payment for properties in poor condition or other circumstances at our discretion.

4. Scheduling & Access

• Arrival Window: Service providers arrive between 9:00 AM and 6:00 PM on your scheduled day. We provide an estimated arrival time, but exact times cannot be guaranteed due to traffic and other factors.
• Access: Please ensure access by leaving a key, having someone home, or leaving a door unlocked. You are responsible for alarm codes and gated community access.
• Lock-Out Fee: If providers cannot access your home at the scheduled time, a lock-out fee equal to the cost of cleaning may be charged.

5. Cancellation Policy

We understand plans change. Please provide at least 24 hours' notice for any changes.

• 24+ hours notice: No charge
• Less than 24 hours: $100 cancellation fee
• Same-day cancellation: Full cost of scheduled cleaning

Same-day fees also apply if service is aborted due to lock-out or if a provider must leave due to safety concerns caused by clients, guests, or pets.

6. Supplies & Equipment

Our service providers supply their own cleaning products and equipment. We make every effort to use environmentally friendly products when available. Important: Please inform us in advance if you require exclusively non-toxic cleaning products. We are not liable for damage caused by products not supplied by our providers.

7. Liability & Damage

Our service providers are fully insured and take great care in your home. However, accidents can happen.

• Reporting Period: Any damage or missing items must be reported within 24 hours of service completion.
• Resolution: We will investigate and address legitimate claims promptly.
• Weight Limit: For safety, providers do not move items weighing more than 25 lbs.

Claims reported after 24 hours cannot be honored.

8. Satisfaction Guarantee

Your satisfaction matters to us. If you're not happy with any aspect of our service:

• Notify us within 24 hours
• We will send providers back to re-clean any areas of concern at no additional charge

Note: Refunds are not offered, but we are committed to making it right.

9. Independent Contractor Disclaimer

Smart Support LLC, dba "Octomaids," operates as a platform connecting clients with independent cleaning service providers. Our service providers:

• Operate independently and are not employees of Smart Support LLC
• Are not in a partnership, joint venture, or agency relationship with us
• Are responsible for their own licensing, bonding, and insurance

While we verify credentials to the best of our ability, clients should independently confirm any contractor's qualifications.

10. Limitation of Liability

Smart Support LLC, dba "Octomaids," expressly disclaims liability for:

• Actions or inactions of any service provider, user, or third party
• Claims, disputes, or damages arising between clients and service providers
• Guarantees regarding the satisfactory completion of services

11. Indemnification

You agree to release, defend, indemnify, and hold harmless Smart Support LLC, dba "Octomaids," its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from:

• Your use of our website or services
• Violation of these Terms
• Interactions with service providers or third parties
• Any injuries, losses, or damages connected with services provided

12. Communication Consent

By providing your phone number and email address, you consent to receive:

• SMS text messages (including automated messages)
• Phone calls (including prerecorded and autodialed)
• Emails regarding service updates, scheduling, and marketing

Your Responsibilities:

• Confirm the phone number provided is yours
• Notify us promptly if you change your number
• Understand that standard message and data rates may apply

We may modify or terminate SMS services at any time without notice.

13. Contact Us

Questions about these Terms? Contact us: Phone: 360.619.8196 Email: info@octomaids.com Website: https://octomaids.com