House Cleaning FAQ Vancouver WA & Portland OR | Octomaids Frequently Asked Questions
Octomaids Frequently Asked Questions
Welcome to the Octomaids FAQ page! Below you’ll find answers to the most common questions about our house cleaning services in Vancouver, WA and Portland, OR.
Whether you’re looking for recurring maid service, a one-time deep clean, move-in/move-out cleaning, or commercial cleaning, we’ve got you covered.
Can’t find your answer? Call us at 360-619-8196 or book online.
What areas does Octomaids serve?
- Octomaids serves the Vancouver, WA area and surrounding Clark County communities, plus the Portland, OR metro and nearby areas. If you’re unsure whether we cover your neighborhood, contact us and we’ll confirm availability.
- Portland Metro, OR: Beaverton, Tigard, Lake Oswego, West Linn, Tualatin, Pearl District, Happy Valley, Hillsboro, and Clackamas County (and nearby areas)
- Clark County, WA: Vancouver (including Salmon Creek, Felida, Hazel Dell, Orchards, Cascade Park, Fisher’s Landing), plus Woodland, Camas, Washougal, Battle Ground, Ridgefield, La Center, and Brush Prairie
How do I book Octomaids house cleaning in Vancouver, WA or Portland, OR?
Booking is quick—choose your cleaning type, select a date and time, and confirm. Most customers schedule in 1–2 minutes.
Pick a service: recurring, one-time/deep, move-in/move-out, Airbnb, commercial cleaning, or post-construction
Choose your preferred day/time
Confirm your details and you’re all set
Are your cleaners insured and professionally trained?
Yes—our cleaners are professionally trained and we’re fully insured for your peace of mind. We follow consistent cleaning checklists and quality standards so you get reliable results every visit.
Trained team: structured onboarding + service-specific training (recurring, deep cleans, move-out, etc.)
Insured: coverage in place to protect you and your home
Quality control: clear checklists and follow-up if anything is missed
What if I'm not satisfied with the cleaning?
If you’re not satisfied, tell us right away and we’ll make it right. We’ll review what happened and arrange a touch-up/recall clean when appropriate so you’re happy with the final result.
Contact us ASAP after the appointment (the sooner we know, the faster we can fix it)
Share details + photos if possible so we can address the exact areas
We’ll confirm the best next step—often a quick follow-up visit focused on the missed items
What's included in a standard house cleaning?
Standard house cleaning covers the essentials to keep your home consistently clean and comfortable. It typically includes dusting, surface wipe-downs, vacuuming, mopping, kitchen cleaning, and bathroom cleaning.
All common areas & bedrooms: dust surfaces, light tidy, vacuum carpets/rugs, mop hard floors, wipe high-touch areas (switches/handles)
Kitchen: wipe counters & exterior of appliances, sink/faucet, stovetop surface wipe, table fronts, spot-clean cabinet exteriors as needed, take out trash (if accessible)
Bathrooms: toilets, sinks, showers/tubs, mirrors, counters, spot-clean cabinet exteriors, floors
Not usually included (often add-ons): inside oven, inside fridge, interior windows, heavy buildup, detailed baseboards/blinds, or post-construction debris.
Do you bring your own cleaning supplies and equipment?
Yes — we bring our own professional cleaning supplies and equipment for every visit. If you have preferred products or specific surface requirements, we’re happy to use yours upon request.
We provide: standard cleaners, disinfectants (as appropriate), microfiber cloths, vacuum, and mop/tools
You can request: fragrance-free products, specific brands, or using your supplies for certain surfaces
Good to know: if there are specialty surfaces (natural stone, delicate finishes), just let us know so we use the right products
How long does a typical house cleaning take?
Most house cleanings take anywhere from 2–5 hours, depending on the size of the home and the level of cleaning needed. First-time visits, deep cleans, and move-in/move-out cleanings usually take longer than recurring maintenance cleanings.
Home size: more bedrooms/bathrooms = more time
Condition: heavy buildup, pet hair, or long gaps between cleanings add time
Service type: standard < deep clean < move-in/move-out (typically)
Add-ons: inside oven/fridge, baseboards, interior windows, etc. increase time
If you tell us your home size and what you’re looking for, we can give you a more accurate time estimate.
What is deep house cleaning, and when do I need it?
A deep cleaning is a more detailed top-to-bottom clean that targets built-up grime, soap scum, dust, and hard-to-reach areas. Many customers choose deep cleaning when:
It’s been a while since the last professional clean
They’re hosting guests or preparing for an event
They want a reset before starting recurring service
Do you offer move-in and move-out cleaning in Vancouver, WA and Portland, OR?
Yes — we offer move-in and move-out cleaning in Vancouver, WA and throughout most of Clark County, and we also serve the Portland, OR metro and surrounding areas. If you’re right on the edge of our service area, reach out and we’ll confirm availability.
Move-in cleaning: make your new place fresh, sanitized, and ready to unpack
Move-out cleaning: detailed clean to help with turnovers and deposit expectations
How often should I schedule recurring maid services?
It depends on your lifestyle, household size, and priorities:
Weekly cleaning: best for busy families, pets, and high-traffic homes
Bi-weekly cleaning: most popular option for maintaining a consistently clean home
Monthly cleaning: great for lighter upkeep or smaller households
Do I need to be home during the cleaning?
No, you don’t need to be home during the cleaning. Many customers provide entry instructions so we can clean while they’re at work or running errands.
Access options: lockbox, door code, key, garage entry, or meeting us at the start
Pets: let us know if pets will be home and any special instructions
Before we arrive: a quick pickup of loose items helps us focus on cleaning
After we’re done: we’ll secure the home and follow your close-up instructions
If you prefer to be home, that’s totally fine too.
What should I do before the cleaners arrive?
To get the most value from your appointment, we recommend:
Pick up loose clutter (toys, clothes, paperwork)
Secure pets if needed
Let us know about any priority areas or special requests
Can I request special add-ons (inside oven, fridge, etc..)?
Yes. Many customers request add-ons like:
Inside oven cleaning
Inside fridge cleaning
Interior windows
Baseboards, blinds, and detailed dusting
Extra attention on bathrooms or kitchens
Add-ons are a great way to tailor your cleaning service in Vancouver or Portland to your home’s needs.
We serve our clients
with the best of our capacity
Locations
Our Service Areas
- Vancouver
- Beaverton
- Camas
- Tigard
- Portland
- Lake Oswego
- Pearl District
Portland Metro Area
- Beaverton
- Tigard
- Lake Oswego
- West Linn
- Tualatin
- Pearl District
- Happy valley
- Hillsboro
- Clackamas County and more!
Clark County, Washington
- Vancouver (Salmon Creek, Felida, Hazel Dell, Orchards, Cascade Park, Fisher's Landing)
- Camas
- Washougal
- Battle Ground
- Ridgefield
- La Center
- Brush Prairie